EXPERIENCE ASSOCIATE DIRECTOR OF COMMUNICATION ACROSS THE CURRICULUM University of North Carolina at Charlotte (2016 - 2022) Designed and delivered onboarding and training programs for student employees and faculty to improve engagement and program effectiveness, increasing student consultation rates by 109% over five years Facilitated online and in-person workshops on communication, curriculum, and pedagogy to support program implementation Guided faculty and student employees in applying best practices for communication and pedagogy Created and maintained instructional resources (manuals, training guides, visual aids) to enhance training and consultation services Spearheaded a cross-organizational initiative to develop training, educational, and marketing materials for peer leader programs SKILLS Program Design and Implementation Project Management Strategic Planning and Process Optimization Data Analysis and Feedback Integration Written and Oral Communication Public Speaking and Facilitation Team Development and Cross- Functional Collaboration Relationship Management DIRECTOR OF THE CHARLOTTE CORE AND COMMUNICATION ACROSS THE CURRICULUM University of North Carolina at Charlotte (2022- present) Manage a $450,000 budget to ensure resource efficiency and alignment Lead five cross-functional teams to support timely and seamless implementation of general education programs Coordinate recruitment, onboarding, and engagement efforts to build and sustain program staff Facilitate annual institution-wide assessments to uphold accreditation standards and best practices Utilize assessment and program evaluation data to design targeted interventions and enhance outcomes Document processes and maintain records to support clear communication and continuous program improvements Align project timelines and communications across academic units and functional areas to achieve strategic objectives 785-840-9994 bastianhm@gmail.com heatherbastianphd.com linkedin.com/in/heatherbastianphd With over two decades of experience in program development and project management, I excel in identifying, designing, and implementing organizational change. My expertise lies in bridging strategic vision with practical implementation. Through pragmatic problem-solving, collaborative leadership, and compassionate change management, I develop innovative solutions that meet organizational objectives and empower teams to transform complex challenges into sustainable strengths. PROFILE HEATHER BASTIAN STRATEGIC SOLUTIONS DESIGNER | ORGANIZATIONAL INNOVATOR TEAM DEVELOPMENT & COLLABORATIVE LEADERSHIP EXPERT

EDUCATION Ph.D. Rhetoric and Writing Studies, University of Kansas, 2006-2010 M.A. Language, Literature, and Rhetoric, University of Kansas, 2004-2006 B.A. English, Lafayette College, 1999-2003 ASSOCIATE PROFESSOR OF ENGLISH College of St. Scholastica (2010 - 2016) Partnered with academic departments to create and implement comprehensive plans for integrating writing instruction into diverse courses Designed and delivered workshops on teaching, communication, and pedagogy for faculty and students Supervised adjunct faculty and provided individualized feedback on grading, teaching practices, and student engagement Designed and taught courses on business, management, investigative, and research for 60-80 undergraduate students per semester Published research in leading academic journals to advance the field of rhetoric and writing studies GRADUATE TEACHING, RESEARCH, AND ADMINISTRATIVE ASSISTANT University of Kansas (2004 - 2010) Developed and initiated a program-wide assessment for the First- and Second-Year English program Assisted in general administrative duties for the First- and Second-Year English program Supervised and evaluated 18 graduate teaching assistants, ensuring alignment with program objectives Taught writing and literature courses to undergraduate learners Designed and conducted a large-scale qualitative research project to inform teaching practices WRITING CONSULTANT Edit and copyedit documents, including reports, technical documents, executive summaries, presentations, proposals, and articles Combine content from multiple documents into single summaries Coach individuals and teams on writing and communication Prepare and deliver workshops and webinars on writing-related topics Freelance (2001 - present) Learning and Development, University of North Carolina at Charlotte, 2022 Project Management (in progress), University of North Carolina at Charlotte, expected March 2025 CERTIFICATES